Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and health care providers.
What You Will Do
Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, and entering, updating and validating patient demographic, insurance & financial information.
Why It Might Be a Fit
The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience, requiring exceptional patient service and problem-solving skills.
Requirements
- 1+ years Customer Service
- High School Equivalent / GED
- Exceptional communication skills
- Ability to juggle and prioritize multiple responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion to help patients and caregivers
- Understanding of the importance of confidentiality
Benefits
- Dental insurance
- Vision insurance
- Medical insurance
- Life insurance
- Disability insurance
- Paid time off
- Paid holidays
- 401(k) or retirement plan
- Health savings account (HSA)
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