Role OverviewThe Tier 2 Patient Access Representative communicates with physician offices, staff, multiple service areas, and patients to obtain demographic and insurance information for preregistration and registration, and scheduling purposes.
What You Will Do
Perform all duties related to scheduling, admission, switch-board, ED outpatient and SDC for registration requirements, and communicate with patients and families to provide information, guidance and assistance to patients.
Why It Might Be a Fit
Excellent service-oriented interpersonal skills, strong active listening ability, and ability to productively multi-task while working under stressful environment with multiple interruptions are required.
Requirements
- High school diploma or GED
- Clerical and computer knowledge, including data entry, and ability to type 35 WPM
- Experience in customer service with strong communication skill
- 1 year experience in a customer service and/or medical office setting with knowledge of Medicare, Medicaid and other contract payers
- Familiarity or experience with Advance Beneficiary Notice, precertification, ICD10 coding, and/or CPT codes
Benefits
- Sign On Bonus
- Dental insurance
- Vision insurance
- Payroll insurance
- 401(k) or retirement plan
- Paid holidays
- Paid time off (vacation, sick leave)
- Health insurance
- Life insurance
]]>