Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers to ensure accuracy of demographic, insurance, payment, and other vital patient information.
What You Will Do
Checking patients in and/or out for medical visits, answering phone calls, assisting patients with enrolling and utilizing MyChart, entering and updating patient demographic and insurance information, and collecting and processing patient payments.
Why It Might Be a Fit
This role requires exceptional communication skills, problem-solving skills, and attention to detail to ensure all patient information is accurate and available. The Patient Access Representative has a direct effect on both the revenue cycle and the patient experience.
Requirements
- High School Equivalent / GED
- 1+ years Customer Service
- Exceptional communication skills
- Ability to juggle and prioritize multiple responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion to help patients and caregivers
- Understanding of the importance of confidentiality
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