Patient Access Representative

As a Patient Access Representative, you are often the first person patients and families interact with—and your work sets the tone for their entire visit. You'll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork.

What You Will Do

In this role, you will welcome patients, answer patient calls, respond to questions, help schedule appointments, and enter, update, and verify patient demographic, insurance, and financial information.

Why It Might Be a Fit

You'll have a direct impact on both the patient experience and the accuracy of the revenue cycle that supports high-quality care.

Requirements

• High School Equivalent / GED (Required)
• 1+ years Customer Service (Required)
• Exceptional communication skills with both patients and medical care providers
• Ability to juggle and prioritize multiple responsibilities and handle interruptions
• Strong organizational skills
• Problem-solving skills for scheduling conflicts, missing documentation and other issues
• Attention to detail to ensure all patient information is accurate and available
• Compassion to help patients and caregivers in difficult situations
• Understanding of the importance of confidentiality