Role OverviewAs a Patient Access Representative, you are often the first connection a patient and their family have with our organization. Your work directly shapes the patient's experience.
What You Will Do
Welcome and check patients in and out for their medical visits, answer phone calls, assist patients with enrolling in and using MyChart, and collect and process patient payments.
Why It Might Be a Fit
A passion for customer service, comfort working with sensitive information, strong attention to detail, and willingness to learn systems like EPIC make you successful in this role.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- Exceptional communication skills with both patients and medical care providers (Required proficiency)
- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
- Strong organizational skills (Required proficiency)
- Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
- Attention to detail to ensure all patient information is accurate and available (Required proficiency)
- Compassion to help patients and caregivers in difficult situations (Required proficiency)
- Understanding of the importance of confidentiality (Required proficiency)
- Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
Benefits
- Dental insurance
- Vision insurance
- Medical insurance
- 401(k) or equivalent retirement plan
- Paid time off
- Holidays
- Life insurance
- Disability insurance
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