Patient Access Representative North Ridgeville

University hospitals
North Ridgeville, OH
Category Customer Service
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, ensuring accuracy of demographic, insurance, payment and other vital patient information, while maintaining exceptional patient service.

Requirements

  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments.
  • Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
  • Communicating information and important details to other medical care team
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
  • Assist with completion of various types of paperwork and forms.
  • Effectively work EPIC workques, worklist and inbasket messages.
  • Schedules referrals and follow-up visits.
  • Accurate and timely scanning of documents into EPIC
  • Maintains a clean and organized work area.
  • Will be cross-trained to perform other duties as assigned.
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