Patient Access Representative OBGYN - Westlake/North Ridgeville

University hospitals
Cleveland, OH
Category Customer Service
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and health care providers to ensure accuracy of demographic, insurance, payment and other vital patient information.

Requirements

  • High School Equivalent / GED (Required)
  • 2+ years Healthcare or customer service (Required)
  • Exceptional communication skills with both patients and medical care providers (Required proficiency)
  • Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
  • Strong organizational skills (Required proficiency)
  • Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
  • Attention to detail to ensure all patient information is accurate and available (Required proficiency)
  • Compassion to help patients and caregivers in difficult situations (Required proficiency)
  • Understanding of the importance of confidentiality (Required proficiency)
  • Basic knowledge of electronic health records and basic medical terminology (Required proficiency)
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