Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers.
What You Will Do
Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, and entering, updating, and validating patient demographic, insurance, and financial information.
Why It Might Be a Fit
The Patient Access Representative has a direct effect on both the revenue cycle and the patient experience, requiring exceptional communication skills, problem-solving skills, and attention to detail.
Requirements
- High School Equivalent / GED
- 1+ years Customer Service
- Exceptional communication skills
- Ability to juggle and prioritize multiple responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion to help patients and caregivers
- Understanding of the importance of confidentiality
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