Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers to ensure accuracy of demographic, insurance, payment, and other vital patient information.
What You Will Do
Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, and collecting and processing patient payments for visit copays, coinsurance, deductibles, and prior balances.
Why It Might Be a Fit
The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience, and must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- Exceptional communication skills with both patients and medical care providers (Required proficiency)
- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
- Strong organizational skills (Required proficiency)
- Problem-solving skills for scheduling conflicts, missing documentation, and other issues (Required proficiency)
- Attention to detail to ensure all patient information is accurate and available (Required proficiency)
- Compassion to help patients and caregivers in difficult situations (Required proficiency)
- Understanding of the importance of confidentiality (Required proficiency)
- Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
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