Role OverviewThe Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service.
What You Will Do
Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists. Secures medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
Why It Might Be a Fit
The role requires strong intrapersonal and communication skills, English speaking, reading and writing skills, and experience in a health care organization.
Requirements
- High school diploma
- English speaking, reading and writing skills
- Strong intrapersonal and communication skills
Benefits
- Signing bonus available
- Dental insurance
- Vision insurance
- 401(k) or pension plan
- Paid holidays
- Paid time off
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