Patient Access Services, Specialist - EMT (East Hampton ER, Per Diem)

Requirements

• Performs registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
• Conducts patient interviews as part of the registration procedure, where they gather and confirm patient demographic details, insurance data, and financial obligations.
• Communicates observation promptly to the medical staff for further evaluation.
• Documents all necessary health information for treatments and procedures.
• Explains the content of all required forms and obtains signatures as appropriate.
• Reviews, assesses and evaluates patient registrations to ensure the accuracy of demographic and financial information.
• Collects co-payment, deductible, and co-insurance amounts according to the patient's health insurance plan and contractual agreement.
• Refers self-pay patient to financial aid, self-pay representative.
• Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
• Maintains current knowledge base regarding insurance information and managed care guidelines; maintains knowledge base of designated networks based upon managed care contracts.
• Demonstrates ability to utilize data retrieval insurance eligibility systems.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Collaborates with other departments to ensure the needs of the patient and department are met.
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
• Practices confidentiality and privacy protocols in accordance to hospital policies and HIPPA requirements.
• Complies with departmental dress code and maintains a neat appearance.
• Performs other department-specific duties as deemed appropriate by Patient Access leadership.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Paid Holidays