Patient Access Services Supervisor

Ucla health
Los Angeles, CA
Category Customer Service
Job Description
Lead daily patient access operations to support accurate registration, efficient patient flow, and a positive patient experience. Supervise staff performance, support compliance with regulatory and departmental standards, and partner with clinical and operational teams to resolve access issues and improve workflows.

Requirements

  • Bachelor’s degree in a related field and/or equivalent experience or training.
  • 3 or more years of experience in patient access, registration, or healthcare operations.
  • Solid and effective ability to read, write, and speak English.
  • Demonstrated supervisory skills in daily operations, staff performance, scheduling, coaching, and staff development.
  • Solid knowledge of admissions, registration, insurance verification, financial counseling, payer requirements, third-party billing practices, and medical terminology.
  • Working knowledge of Medicare, Medi-Cal, commercial insurance guidelines, regulatory requirements, departmental policies, safety standards, and labor agreements.
  • Proficiency with electronic health records and registration systems.
  • Strong communication skills with the ability to work effectively with patients, staff, leadership, and multidisciplinary teams.
  • Ability to analyze workflows, resolve operational issues, manage resources, prioritize competing demands, and exercise sound judgment under pressure.

Benefits

  • Salary Range: $31.51 to $62.64 hourly
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