Role OverviewPatient Access Specialist I is the first point of contact for patients and visitors, responsible for ensuring a pleasant experience. They interview patients, obtain demographic and financial information, and verify insurance benefits. They also coordinate the collection of patient liabilities and respond to customer requests.
What You Will Do
The main responsibilities of this role include interviewing patients, obtaining demographic and financial information, verifying insurance benefits, collecting patient liabilities, and responding to customer requests. They will also use computer systems to access and update customer records.
Why It Might Be a Fit
This role requires effective communication skills, attention to detail, and a positive attitude. The ideal candidate will have experience in healthcare, financial, billing, and collections, as well as experience with patient registration systems and Microsoft Office Suite.
Requirements
- High school diploma or GED
- Minimum 1 year in healthcare or institutional work setting
- Computer/data entry experience
- Effective communication skills (written and verbal)
- Attention to detail
- Self-directed and positive attitude
- Effective problem solving and critical thinking skills
Benefits
- Healthcare financial assistance programs
- Medicaid
- Financial counseling activities
- Patient Financial Services
- Epic experience
- WHS Enterprise Membership - HFMA Certification program
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