Role OverviewThe Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information.
What You Will Do
Schedule appointment requests, perform outbound calls to schedule Epic referrals, communicate insurance participation, and perform real-time insurance verification.
Why It Might Be a Fit
The ideal candidate will have excellent customer service, problem assessment, and verbal/written communication skills, with a strong proficiency in medical terminology and Microsoft Office.
Requirements
- High School Diploma or the equivalent
- Minimum of 3 years of relevant experience
- Proficiency in medical terminology
- Excellent customer service skills
- Strong proficiency in Microsoft Office
- Prior high volume customer service experience in a call center environment
Benefits
- Healthcare
- Paid Time off
- Various other benefits
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