Patient Access Specialist Senior - Behavioral Health Screening

The Patient Access Specialist Senior will support front desk operations, patient access, and behavioral health service coordination for individuals and families affected by cancer. This role combines patient registration, appointment scheduling, referral coordination, and administrative support with responsibilities related to behavioral health intake workflows and mental health screening coordination.

What You Will Do

The ideal candidate will have strong Epic proficiency, experience in outpatient healthcare or patient access services, familiarity with PHQ-9 depression screenings, and the ability to communicate effectively with patients experiencing emotional distress, cognitive challenges, or complex healthcare needs.

Why It Might Be a Fit

The Patient Access Specialist Senior will provide compassionate, patient-centered support to individuals and families navigating cancer-related healthcare services, assist patients with appointment preparation, registration questions, scheduling concerns, and access to available programs, and communicate effectively with patients who may be experiencing anxiety, depression, emotional distress, or cognitive difficulties.

Requirements

• 2 years of patient access experience
• High school or GED
• Proficiency in Epic, including patient registration, appointment scheduling, documentation, and referral workflows
• Familiarity with PHQ-9 depression screenings and procedures for communicating concerning results to clinical staff
• Experience interacting with patients who may have emotional, behavioral, cognitive, or complex healthcare needs
• Strong interpersonal, organizational, and customer service skills
• Ability to manage multiple responsibilities in a fast-paced healthcare environment
• Demonstrated ability to maintain patient confidentiality and handle sensitive information appropriately
• Ability to collaborate effectively with clinical and administrative teams

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost
• Work/Life Balance: offering paid time off and paid parental leave