Patient Access Supervisor

The Patient Access Supervisor oversees the activities of the Patient Access Specialists to ensure daily operations are operating effectively and efficiently. The supervisor coordinates day-to-day operations associated with the accurate and timely gathering of demographic, medical, insurance, and financial information.

What You Will Do

The supervisor provides guidance and coaching to patient access staff directly to achieve positive customer relations while obtaining elements mandated by Health Information Services and Patient Financial Services in compliance with regulatory requirements.

Why It Might Be a Fit

The supervisor will ensure adequate staffing needs and work schedules, and will be responsible for addressing denials working with providers to ensure EHS receives payment.

Requirements

• 2+ years' experience in front end revenue cycle operations or commercial and governmental insurance claims center
• Proficiency in positive customer relations
• Knowledge base of patient access, patient financial services policies and processes
• Knowledge base of ICD9/CPT terminology and processes
• Moderate skill sets with MS Excel, Word, PowerPoint
• Moderate mathematical skills of addition, subtraction, division, multiplication, and moderate ability to interpret statistics
• Basic ability to interpret fiscal budgets
• Demonstrate comprehension of Medicare/Medicaid Guidelines, The Joint Commission, DNV and State regulatory agencies rules and regulations related to patient access operations
• Demonstrates consistent skills with follow through and attention to details
• Works effectively in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner
• Demonstrated proficiency in written and verbal communication skills
• Demonstrated ability in leadership and measurable outcomes and lead change
• Ability to work in a fast-paced environment and remain flexible under stressful situations

Benefits

• Dental insurance
• Vision insurance
• On call 24/7 (including inclement weather)
• Responsible for addressing denials working with providers to ensure EHS receives payment