Role OverviewThe Patient Access Team Lead serves as a subject matter expert for Patient Access within their assigned department. This role supports the department goals and special initiatives. They serve as an onsite primary resource to help resolve complex patient, scheduling or department concerns.
What You Will Do
Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, entering, updating and validating patient demographic, insurance & financial information, and collecting and processing patient payments.
Why It Might Be a Fit
The ideal candidate will have strong written and verbal communication skills, ability to function independently and as a team player in a fast-paced environment, and demonstrated ability to use PCs, Microsoft Office suite, and general office equipment.
Requirements
- High School Equivalent / GED (Required)
- 5+ years of patient/customer service in a hospital, physician practice and medical clinic (Required)
- Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency)
- Notable client service, communication, presentation and relationship building skills (Required proficiency)
- Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
- Strong written and verbal communication skills (Required proficiency)
- Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (Required proficiency)
- Knowledge of Oracle and Soarian (Required proficiency)
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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