Patient Account Representative I, Patient Financial Services, Full-time

Requirements

• Perform follow-up on assigned accounts receivable to ensure timely reimbursement from insurance carriers and patients.
• Review and resolve claim denials, rejections, and underpayments.
• Contact insurance companies via phone, payer portals, or correspondence to determine claim status and payment issues.
• Submit corrected claims, appeals, and supporting documentation as required.
• Identify trends related to denials or payment delays and escalate concerns to leadership.
• Work accounts within departmental productivity and quality standards.
• Document all account activity clearly in the patient accounting system.
• Collaborate with internal departments including coding, registration, and clinical teams to resolve billing discrepancies.
• Ensure compliance with all federal, state, and payer billing regulations.
• Assist with patient inquiries related to billing and insurance coverage when necessary.

Benefits

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs