Patient Account Specialist

Winona Health
Any Location, MN
Category Sales
Job Description
Patient Account Specialist is responsible for managing customer inquiries, addressing billing questions, and collecting payments from patients in a timely and professional manner. The role combines customer service with collections duties, ensuring outstanding accounts are handled efficiently while maintaining positive relationships with patients.

Requirements

  • Associates Degree or equivalent experience in a customer service, collections, or related field
  • Strong communication skills both verbal and written, with the ability to handle difficult situations calmly and professionally
  • Strong problem-solving skills and detail-orientated with strong organizational skills
  • Ability to meet deadlines and performance targets
  • Advanced time-management and organizational skills to handle multiple priorities with shifting timeframes
  • Proficient use of Microsoft Teams, Word, Outlook, & Excel
  • Discretion and good judgement in responding to questions by patients, providers, and other professional personnel
  • Must possess effective customer service oriented communication skills
  • Professional and respectful attitude, maintaining confidentiality information in compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations, ensuring patient privacy, and data security

Benefits

  • Health Insurance
  • Income Protection
  • Retirement Planning
  • Work/Life Balance
  • Education & Development
  • Employee Discounts
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