Patient Accounts Representative

The Patient Accounts Representative is responsible for monitoring patient accounts and assisting families with account balances, payments, and payment requirements. This position reviews account reports and ledgers, contacts families regarding outstanding balances or missing payment information, processes payments, and helps maintain accurate financial records.

What You Will Do

Monitor patient accounts, review account ledgers, contact families, process payments, document payment activity, and research account questions.

Why It Might Be a Fit

The ideal candidate will have previous experience in patient accounts, medical billing, collections, payment processing, customer service, or a medical office, and be comfortable discussing balances and requesting payment in a professional and respectful manner.

Requirements

• High school diploma or equivalent
• Previous experience in patient accounts, medical billing, collections, payment processing, customer service, or a medical office
• Experience reviewing account ledgers, aging reports, or financial reports
• Experience in a pediatric therapy, rehabilitation, or healthcare setting
• Basic knowledge of health insurance, patient responsibility, copayments, coinsurance, deductibles, and account balances
• Proficiency with electronic health records, practice-management systems, payment-processing systems, and Microsoft Office applications

Benefits

• Payment receipts
• Payment plans
• Payment arrangements
• Refunds
• Knowledge of additional funding sources
• Use of outside collection agency