Patient Acquisition Analyst

Serenity Mental Health Centers
Lehi, UT
Category Data Analyst
Job Description
Serenity Healthcare is seeking a Patient Acquisition Analyst to lead analytics for the Marketing and Call Center teams. This role involves building on an existing portfolio to understand patient acquisition trends, measure performance, and identify areas for improvement. The analyst will analyze data to optimize patient engagement and conversion rates. This position offers an opportunity to directly impact patient access to life-changing healthcare technology.

Requirements

  • 4+ years of experience in a business analyst, marketing analyst, sales analyst, call center analyst, or similar role
  • Strong SQL skills
  • Experience analyzing marketing campaigns, sales funnels, or call center operations
  • Familiarity with call center KPIs (e.g., occupancy, conversion rate, AHT, first-call resolution)
  • Comfortable collaborating across sales, marketing, and operations stakeholders
  • Ability to translate data into actionable insights and communicate them effectively
  • Experience in sales, call centers, marketing, or other related fields
  • Familiarity with digital marketing metrics (e.g., CPL, ROAS, multi-touch attribution)

Benefits

  • Competitive Salary
  • Medical, Dental & Vision Insurance
  • Life & Short-Term Disability Insurance
  • 401(k)
  • Paid Time Off
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