Role OverviewThe Patient Advocate spends time visiting and listening to patients and their families to bring about the most positive experience at Erlanger Health. The role involves making regular rounds, communicating with patients, and addressing their concerns and needs.
What You Will Do
Visits patients, communicates with patients, assesses patient or family questions and concerns, documents patient and guest concerns, and utilizes judgement and prioritization to resolve issues.
Why It Might Be a Fit
The ideal candidate will have a high degree of judgement, prioritization, problem-solving, and decision-making skills, as well as a positive attitude, professional appearance, and genuine and compassionate demeanor.
Requirements
- A.A. degree or three years experience in a health-related profession
- At least three years experience in patient care, service recovery, or grievance management
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
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