Role OverviewThe Patient Billing Representative serves as a subject matter expert and lead resource for patient billing inquires, escalations and issue resolution. This role ensures a positive patient experience while maintaining compliance with billing policies.
What You Will Do
Research complex or escalated patient billing inquiries, audit and review patient billing process, communicate patient inquiry trends or issues, and provide courteous and professional customer service to patients and all internal and external departments.
Why It Might Be a Fit
The ideal candidate will have 5+ years of customer service and billing experience, preferably in a healthcare or laboratory setting, and a strong understanding of insurance claim processing, HIPAA compliance, and billing software.
Requirements
- High School Diploma or GED
- 5+ years of customer service and billing experience
- Understanding of Explanation of Benefits and patient billing workflows
- Strong understanding of insurance claim processing
- Excellent oral and written communication skills
- Problem-solving skills to research and provide resolution
- Knowledge of HIPAA compliance
- Proficiency with billing software and MS Office
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