Patient Call Representative

The Patient Call Representative provides courteous, efficient support to patients by answering, and screening incoming calls, scheduling, rescheduling and cancelling appointments, and directing calls and messages to the appropriate department.

What You Will Do

Answer patient calls, schedule appointments, maintain patient records, and communicate with other departments to ensure smooth patient flow.

Why It Might Be a Fit

Must have 2 years experience in telephone operations with emphasis in appointment scheduling, preferably in a health care setting, and ability to communicate clearly and possess excellent phone skills.

Requirements

• High school diploma or equivalent
• 2 years experience in telephone operations with emphasis in appointment scheduling, preferably in health care setting
• Ability to communicate clearly and possess excellent phone skills
• Efficient and effective comprehension of multi-line telephone system
• Navigate and comprehension of computer software systems in office setting, prefer 50wpm typing skill
• Must maintain knowledge of clinic policies and procedures and medical terminology as related to the job

Benefits

• Medical, dental, and vision coverage
• 401k plan with company match
• Paid time off
• Life and disability insurance