Patient Care Advocate Supervisor

KPH Healthcare Services
Syracuse, NY
Category Customer Service
Job Description
The Patient Care Advocate Supervisor will oversee the provision of specialty pharmacy services to patients, ensuring accurate data entry, schedule management, and staff development. The role involves direct and escalated resolution of customer service issues and serving as a primary resource for Regional Managers.

Requirements

  • Supervise staff of Patient Care Advocates in inbound/outbound call center
  • Provide timely reporting, feedback, and information to support training
  • Manage department schedule, time off requests, etc.
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