Patient Care Coordinator

Requirements

• Answer incoming phone calls, take accurate messages, and direct calls appropriately.
• Respond to inquiries from patients, vendors, insurance companies, and healthcare providers.
• Provide patients with information regarding appointments, procedures, and treatment plans.
• Assist patients in navigating the healthcare system and resolving concerns with empathy and professionalism.
• Request and obtain medical records for new patients.
• Scan and upload medical records and insurance cards into the electronic health record system.
• Register new patients in Aria and Practice Fusion.
• Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits.
• Coordinate imaging appointments and request necessary authorizations.
• Notify patients of appointment details (date, time, and location).
• Request and track CDs of imaging studies.
• Verify patient insurance coverage on a regular basis, particularly for patients undergoing treatment.
• Fax consult letters, follow-up notes, and summaries to referring physicians.
• Prepare and send medical records to other providers or entities upon receipt of a signed release of information.
• Support general office functions, including data entry, filing, and record maintenance.