Patient Care Coordinator(Part-Time)

Requirements

• Utilizes the primary care medical home model to provide coordinated team care to address current diseases
• Provides panel management for preventative and health maintenance follow-ups for the maximum number of patients per day
• Contacts new patients to provide a warm welcome to our clinic, explain the medical home, and answer patient questions
• Schedules patients with chronic conditions for follow-up appointments per preventative and maintenance care schedules
• Performs population management tasks, such as appointment scheduling, recalls, web portal callbacks, and addressing telephone encounters
• Makes outreach calls to patients missing appointments based on preventative and chronic disease guidelines
• Delegates ECW telephone encounters and Web Portal messages to medical assistants and providers
• Implements actions for increasing productivity, such as scheduling patients for PCP follow-up visits, anticipating open slots for same day appointments, and proactively maintaining full provider schedules
• Tracks and reports the progress of assigned tasks and logged PCP discussion topics in weekly supervisor meetings
• Collaborates and supports the PCP to identify and implement actions for improving population management and patient care outcomes
• Organizes weekly pre-clinic team huddles to update progress on various goals, such as Meaningful Use compliance and C.A.R.E. Transformation
• Coordinates monthly medical assistant team meetings to discuss progress towards PCMH goals and areas needing improvement
• Provides and documents patient end-of-visit interviews, coaching, and patient engagement conversations
• Reinforces information given to patients and/or family with handouts to improve patient self-management skills and communication
• Provides education to patients during medical appointments, as needed
• Acts as first point of contact for patients and families asking questions and raising concerns through the patient web portal and via phone
• Submits prior authorization for medications, DME supplies, and other items, as needed
• Impacts patient experience by demonstrating values of Transforming Care, including courteous and helpful behavior and a commitment to accuracy
• Shares accountability for overall patient health outcomes by working in coordination with PCP
• Completes ECW notes for all care coordination and other services provided in a timely manner
• Prioritizes activities according to need and required follow-up
• Provides accurate and timely reports to supervisor, as required
• Contributes to the success of the organization by participating in quality improvement activities
• Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
• Assists medical assistants and patients as needed

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Generous parental leave
• Tuition reimbursement
• Relocation assistance