Patient Care Representative (PCR) – Bilingual Spanish/English | Remote | Part-Time

Call 4 Health
Any Location, FL
Category Healthcare
Job Description
As a Patient Care Representative, you will handle inbound and outbound calls for healthcare clients, schedule and reschedule appointments, verify patient information, and provide assistance based on client protocols.

Requirements

  • Answer and process all inbound calls in a courteous and professional manner.
  • Schedule, confirm, or reschedule patient appointments according to client protocols.
  • Verify patient demographics, insurance, and other key information accurately in the system.
  • Maintain confidentiality and comply with HIPAA and other healthcare regulations.
  • Document all call activity accurately and completely in the designated system(s).
  • Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT.
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