Patient Care Representative (PCR) – Full-Time | Remote | Bilingual (Spanish/English)

Call 4 Health
Any Location, TX
Category Healthcare
Remote
Job Description
As a Patient Care Representative, you will handle inbound and outbound calls for healthcare clients, schedule and reschedule appointments, verify patient information, and provide assistance based on client protocols.

Requirements

  • High school diploma or equivalent
  • 1+ years of call center or customer service experience (healthcare experience a plus)
  • Strong verbal and written communication; active listening and empathy under pressure
  • Ability to multitask, stay organized, and work in a fast‐paced environment
  • Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred
  • Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace
  • Bilingual (Spanish/English or other languages) preferred
  • Knowledge of medical terminology or insurance verification is a plus
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