Role OverviewThe Patient Case Manager will serve as a consistent point of contact for patients and families navigating a complex care journey. This role combines compassionate communication, detailed coordination, and the opportunity to help build the company's patient-support processes.
What You Will Do
Guide patients through enrollment, eligibility review, treatment preparation, delivery, and follow-up. Handle sensitive conversations about risks, costs, billing, and financial assistance with compassion and discretion.
Why It Might Be a Fit
The ideal candidate will have personally supported people through sensitive, complex situations, and can demonstrate more than behind-the-scenes administrative experience.
Requirements
- A degree and a strong academic background
- Direct patient-facing or client-facing coordination experience
- Demonstrated experience personally handling sensitive or difficult conversations with patients, families, or clients
- Approximately 2–7 years of relevant experience
Benefits
- Salary: $100,000–$130,000
- Equity: Up to 0.05%
- Company-funded travel
- Potential progression into team leadership and management
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