Role OverviewA boutique eye care practice is seeking a dedicated Patient Communication Coordinator to join its dynamic Patient Experience team. As the first point of contact for patients and families, this role is essential in ensuring a warm, professional, and helpful experience with every call.
What You Will Do
Handle all incoming calls to the call center, provide information, schedule appointments, coordinate referrals, and resolve patient concerns with empathy and professionalism.
Why It Might Be a Fit
The ideal candidate will have strong and friendly verbal communication skills, exceptional organizational skills, and the ability to multitask in a fast-paced environment.
Requirements
- Strong and friendly verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers and learning new systems (EHR, scheduling platforms, email)
- Empathy and discretion in handling sensitive patient situations
Benefits
- Competitive pay: $18-$25
- Comprehensive optometry and customer service training
- Supportive, collaborative team environment
- Growth and advancement opportunities
- Engaging workplace committed to work-life balance
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