Patient Concierge

The Patient Concierge plays a vital role in creating an exceptionally welcoming and comfortable patient experience. This position is responsible for helping patients and parents feel at ease, building meaningful relationships, and setting the tone for a positive and productive appointment.

What You Will Do

Key responsibilities include creating a warm and welcoming first impression, maintaining accurate patient records, answering incoming phone calls, and collaborating with doctors and staff to communicate patient needs and minimize wait times.

Why It Might Be a Fit

Success in this role contributes to industry-leading patient satisfaction, strong Net Promoter Scores, and continued patient referrals. The ideal candidate will have strong interpersonal skills, excellent verbal and written communication skills, and a commitment to delivering an exceptional customer experience.

Requirements

• Professional appearance, demeanor, and presentation
• Strong interpersonal skills with the ability to build positive relationships with patients, parents, doctors, team members, and the community
• Excellent verbal and written communication skills, including a professional phone presence
• Commitment to delivering an exceptional customer experience
• Positive attitude and solution-oriented mindset
• Strong teamwork and collaboration skills
• Friendly, approachable personality with the ability to connect naturally with children and families