Patient Experience Advisor Prn

Cooper University Health Care
Camden, NJ
Category Healthcare
Job Description
Cooper University Health Care is seeking a Patient Relations Advisor to be the primary point of contact for patient concerns. This role involves proactive communication with patients and families, escalation of grievances, and coordination with relevant departments to ensure quality care and regulatory compliance. The Advisor will also facilitate patient and family meetings and represent patient needs within the organization.

Requirements

  • 5 years of customer service, hospital experience preferred.
  • High School Diploma or Equivalent required, bachelor’s degree preferred.
  • Analytical thinking/problem solver
  • Complaint management
  • Conflict negotiation
  • Data management
  • Excellent communication
  • Professional manner
  • Service commitment
  • Self-motiviation
  • Organizational skills
  • Fast-paced work

Benefits

  • Health
  • Dental
  • Vision
  • Life
  • Disability
  • Retirement Plan
  • Professional development
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