Patient Experience Leader I, Full-time, Days

Northwestern Memorial Healthcare
Huntley, IL
Category Customer Service
Job Description
Northwestern Medicine is seeking a Patient Experience Leader I to coordinate patient experience programs, coaching, and consulting, ensuring a positive workplace and improved healthcare outcomes. The role focuses on engaging staff and driving improvements to enhance patient experience through communication, education, and process solutions. It involves data analysis and presentation development.

Requirements

  • Bachelor’s Degree
  • 2+ years of recent work experience in a healthcare setting
  • 1+ year of patient experience or customer service coaching and/or program management
  • Effective leadership, facilitation, collaboration, and communication skills
  • Strong writing and presentation skills, good organizational skills, and excellent critical thinking skills

Benefits

  • Tuition reimbursement
  • Loan forgiveness
  • 401k matching
  • Lifecycle benefits
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