Role OverviewServes as a liaison between the organization, patients, and patients' relatives, communicating problems, questions, complaints, and concerns to appropriate staff members.
What You Will Do
Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources.
Why It Might Be a Fit
Requires 1 year of experience in customer service, preferably in a healthcare environment, and experience working with complex customer service situations.
Requirements
- H.S. Diploma or General Education Degree (GED) Required
- 1 year of experience in customer service, preferably in a healthcare environment Required
- Experience working with complex customer service situations Preferred
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