Role OverviewPatient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families.
What You Will Do
Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail. Collect copays and other fees and perform proper money handling tasks.
Why It Might Be a Fit
We are looking for someone with strong collaboration skills, a proactive mindset, and adaptability in fast-paced environments. You should be aligned with our core values of Care, Accountability, Respect, Integrity, Nurturing & Grit.
Requirements
- One year or more of medical front office experience
- Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients
- Demonstrated attention to detail
- Ability to work quickly with high accuracy
- Friendly and welcoming demeanor
- Ability to collect money due from patients
- Understanding of ICD 10 and CPT coding and modifiers
- Ability to communicate clearly by telephone, in writing and in person
- Willingness to take on any task assigned
- Dedication to integrity, accountability and respect
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and company holidays
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