Role OverviewLead patient financial counselling and financial clearance operations, including charity care screening and self-pay resolution. Evaluate AI-generated financial counselling recommendations and patient communication drafts for accuracy and appropriateness.
What You Will Do
Monitor KPIs such as charity care conversion rates and point-of-service collection performance. Annotate AI outputs and provide structured feedback to support AI training datasets.
Why It Might Be a Fit
Must have 5+ years of experience in patient financial counselling or self-pay revenue cycle management, with at least 2 years in a leadership role. Proficiency with EHR platforms (Epic, Cerner) and financial assistance management tools.
Requirements
- 5+ years of experience in patient financial counselling or self-pay revenue cycle management
- Leadership role experience
- Charity care programs knowledge
- Medicaid screening knowledge
- 501(r) regulatory requirements knowledge
- Hospital financial assistance policy compliance knowledge
- Point-of-service collections experience
- Patient financial advocacy experience
- EHR platforms (Epic, Cerner) proficiency
- Financial assistance management tools proficiency
- Exceptional written and verbal English communication skills
- High attention to detail
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