Patient Financial Recovery Specialist

firstsourc
Remote, US
Category Finance
Remote
Job Description
Firstsource Solutions USA, LLC is seeking a Patient Financial Recovery Specialist to provide customer service to hospital patients and assist them in settling their account balances. The role involves handling calls, processing payments, and gathering insurance information. The company focuses on helping patients navigate the complexity of healthcare benefits and provides support in resolving account issues.

Requirements

  • Answer inbound calls and place outbound calls
  • Assist patients with account settings and payment arrangements
  • Process credit card payments
  • Research insurance information
  • Identify and resolve account issues and concerns
  • Maintain accurate account records
  • Adhere to company policies and procedures
  • Maintain confidentiality of account information
  • Work in a remote virtual call center environment
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