Role OverviewPatient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient’s financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools.
What You Will Do
Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment. Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services.
Why It Might Be a Fit
Excellent verbal and written communication skills, Excellent presentation skills, Excellent customer service skills, Product and service knowledge, Motivation for sales, Ability to work independently and with a team, Strong analytical and problem-solving skills with attention to detail, Ability to prioritize and manage multiple projects, Proficient computer skills and knowledge of Microsoft Office.
Requirements
- High School Diploma or equivalent
- One (1) year of work related to health care, administrative, insurance, customer services, or management regardless of industry
- Valid and unrestricted driver’s license in the state of residence
Benefits
- Comprehensive medical, dental and vision coverage
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity Theft Protection and Legal Plan
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