Patient Liaison Scheduler- Hematology 20 hours weekly

Children's National
Washington, DC
Category Customer Service
Job Description
The Patient Liaison Scheduler creates a customer-focused environment that supports the unique needs of patients and families. This role serves as a central liaison between families and staff, coordinating and delivering non-medical services—such as clinic appointment scheduling, transportation assistance, and general support—to ensure a seamless, patient-centered experience.

Requirements

  • Scheduling
  • Pre-certifying
  • Verifying
  • Documenting procedures
  • Collaborating to resolve access and care-coordination barriers
  • Enhancing resource awareness across all clinic locations within the department
  • Leveraging patient feedback and experience scorecards to drive continuous improvement
  • Working closely with parents, referring provider offices, and internal CNMC departments
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