Role OverviewThe Patient Meal Service Liaison will work in a hospital setting, ensuring a positive patient experience by introducing patients to the Room Service program and meal ordering process. The role requires taking ownership of meal service for assigned units, ensuring accuracy and safety in meal preparation and delivery.
What You Will Do
Key responsibilities include taking Room Service calls, consistently providing customer service in a professional, courteous, and efficient manner, and verifying patient identity using two patient identifiers. The role also involves delivering nutrition supplies to units as required and following safety protocols.
Why It Might Be a Fit
The ideal candidate will have exceptional customer service skills, be able to work in a fast-paced environment, and possess basic knowledge of modified diets. The role requires Servsafe Food Handler and ServSafe Allergen certifications within 90 days of hire.
Requirements
- High School Diploma or equivalent
- Minimum 2 years' foodservice, customer service, or related experience
- Servsafe Food Handler and ServSafe Allergen certifications within 90 days of hire
- Ability to communicate and understand the English language, both written and orally
- Outstanding interpersonal skills
- Basic knowledge of modified diets
- Adequate phone skills for interacting with customers
- Positive attitude in all customer/patient interactions
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
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