Role OverviewThe Patient Navigator Specialist is responsible for connecting the Cottage Health community with efficient access to care. This involves scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. The Specialist provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.
What You Will Do
The main day-to-day responsibilities of the Patient Navigator Specialist include scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating with clinical staff/offices. The Specialist will also resolve general inquiries posed by patients and callers.
Why It Might Be a Fit
To be a fit for this role, you should be adept at resolving general inquiries, providing exceptional customer service, and demonstrating dedication to the organization's mission, vision, and values. You should also be able to work in a hybrid environment and be willing to participate in the organization's Total Rewards program.
Requirements
- related years of experience
- internal equity
Benefits
- shift differentials
- on-call pay
- incentive pay
- bonus opportunities
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