Role OverviewA Patient Onboarding Coordinator will provide a personal touch and help patients get started on a digital remote care program with confidence. The role involves making technology feel simple, answering questions with care, and ensuring every patient leaves knowing how to use the app and where to turn for help.
What You Will Do
The coordinator will help patients download, install, and set up the remote care app, walk them through how the app works, pair assigned monitoring devices with the patient's app, and guide each patient through completing their first check-in.
Why It Might Be a Fit
The ideal candidate will have experience in healthcare, customer service, retail tech support, or patient-facing roles, and be familiar with clinical environments, patient communication protocols, and remote patient monitoring.
Requirements
- High school diploma or equivalent required, undergraduate degree is preferred
- Experience in healthcare, customer service, retail tech support, or patient-facing roles is a plus
- Familiarity with clinical environments, patient communication protocols, and the role of remote patient monitoring (RPM) in care continuity
- Comprehensive understanding of both iOS (Apple) and Android platforms
- Basic technical knowledge of Wi-Fi configuration, device syncing, and account credential setup
- Understanding the unique access barriers, digital literacy challenges, and transportation constraints faced by patients in rural communities
Benefits
- Competitive salary ($45K - $55K annually) with discretionary performance bonus
- Paid time off & Holidays
- Comprehensive health benefits and 401K
- Opportunity to shape the future of healthcare delivery
- Collaborative and innovative work environment
- Regular team events and learning opportunities
]]>