Patient Onboarding Specialist

Requirements

• Orchestrate patient scheduling across all service lines
• Own the referral process end-to-end
• Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders
• Set every patient up for success at their first visit by proactively handling complex pre-visit steps
• Deliver a “Wow” experience in every interaction
• Take ownership of timely communication
• Shape how the team works!
• Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation
• Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality

Benefits

• Medical, Dental, Vision Insurance
• Paid time off
• Short- and Long-Term Disability
• Equal investment and support for our people and patients