Patient Outreach & Care Coordinator

Requirements

• Manage high-volume outbound patient calls to streamline onboarding and drive timely completion of required documentation
• Review patient documentation to ensure completeness, accuracy, and compliance with organizational standards
• Guide patients through DocuSign processes via phone, ensuring accurate and timely completion of required documentation
• Efficiently adapt to new systems and technology platforms, including internal billing and patient management software, to support operational success
• Assist Customer Care Coordinators with documentation follow-up to ensure timely processing of patient supplies
• Monitor supply utilization and proactively support patient resupply needs to prevent interruptions in care
• Prepare and submit reports as requested by management in a timely and accurate manner
• Respond to incoming calls, providing timely and professional assistance to patients and addressing their needs
• Crosstrain in AWC Customer Care Coordinator role (e.g., account setup, order processing, patient follow-up, and supply coordination) and provide coverage or support as business needs require
• Provide flexible support by handling additional tasks and responsibilities as assigned

Benefits

• Health plan options that include an employer contribution
• Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• 401(k) with a specified Company Match
• Life Insurance, STD & LTD
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus