Role OverviewThe Patient Representative acts as a greeter to patients entering the Zufall Health Center, answering the telephone, completing registration, and conducting intake as needed.
What You Will Do
The Patient Representative will direct patients to the appropriate destination, answer questions, and explain processes, as well as review required documentation and check eligibility.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, be able to work with very little supervision, and be able to adapt quickly to unanticipated changes in work flow or work process.
Requirements
- knowledge of computer software programs such as Microsoft Word, and electronic medical records
- excellent customer service skills
- ability to work with very little supervision
- ability to adapt quickly to unanticipated changes in work flow or work process
- ability to understand, carry out, and remember verbal and written instructions
- bilingual English and Spanish required
- high school diploma required; college credit or additional education in medical field or insurance and billing courses preferred
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
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