Role OverviewThe Patient Service Coordinator Ambulatory I - FOH provides a welcoming experience for patients and their families, meets and exceeds patient expectations as it relates to front desk procedures, and provides team-oriented support to staff to assist in meeting overall HHS registration quality goals.
What You Will Do
Responsibilities include welcoming patients and guests, providing navigation assistance, utilizing the electronic health record, handling patient financial transactions, promoting the organization, and maintaining clinic efficiency.
Why It Might Be a Fit
The ideal candidate will have experience in a related field, excellent customer service skills, and the ability to work cohesively with individuals from diverse backgrounds.
Requirements
- High School Diploma or equivalent
- At least one year of experience in related field and/or six months of Front of House experience
- One year of customer service experience
- Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
- Ability to work in a fast-paced, continually changing environment
- Ability to respond appropriately to shifting priorities
- Ability to prioritize work assignments
- Consistently exceeds quality and productivity standards
- Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
- Ability to work independently and in a team setting
- Knowledge/ Skills/ Abilities: 6 months of previous HHS experience, Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
- Certification from HFMA OR NAHAM OR HBI Patient Access Certification
- Experience with Electronic Health Records (EHR) – Epic experience preferred
- Understanding of medical terminology
- Experience with different payers/insurance requirements
- Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
Benefits
- Competitive pay rate
- Extensive benefits program including Medical, Dental, Vision, Life, Short and Long-term Term Disability Insurance, Retirement Funds, Paid Time Off, and Tuition reimbursement
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