Patient Service Rep II

Covenant Health
Oak Ridge, TN
Category Healthcare
Job Description
Role Overview

Provides administrative coverage for patient service functions, collects and processes encounter form data, and balances work and computer at end of day. Maintains established departmental policies and procedures, and ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.

What You Will Do

Collects and totals outstanding balances and payments, receives and records changes in patient information, and schedules appointments for return visits and end of day procedures.

Why It Might Be a Fit

Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care, and participates in quality improvement initiatives as requested.

Requirements

  • One year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required
  • Minimum three years of total customer facing/customer service experience required
  • High school diploma or GED preferred

Benefits

  • Dental insurance
  • Vision insurance
  • Other benefits not specified
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