Role OverviewThe Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff.
What You Will Do
Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. Obtain and confirm accurate demographic and insurance coverage information.
Why It Might Be a Fit
Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Requirements
- High School Diploma and/or GED Required
- 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
- Display proficient telephone and computer skills with clear and professional speaking abilities
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction
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