Role OverviewJoin a caring team supporting Scripps Clinic Carmel Valley as a Patient Service Representative in the Ophthalmology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as interacting with patients and providers, scheduling appointments, and managing the check in or check out process.
What You Will Do
Responsibilities include interacting with patients and providers to gather information for accurate registration, scheduling and confirming appointments, and managing the check in or check out process.
Why It Might Be a Fit
Scripps Health is a Great Place to Work Certified company, and we have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Requirements
- proficiency of computer applications
- excellent mathematical skills
- ability to handle monies
- excellent communication and customer service skills
- strong organizational and analytical skills
- ability to identify and solve problems
Benefits
- health & wellness
- career development
- retirement options
- customer billing and payment inquires
- check in or check out process
- identification verification
- demographic and insurance information
- forms are provided, signed, and witnessed at the time of the patient visit
- end of day reporting or payment reconciliation
- appointments in person or over the phone
- insurance
- referrals/authorizations
- customer service by listening to the patient
- taking ownership of solutions
- involving leadership to resolve concerns
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